Refund Policy

1. Return Eligibility:
We accept returns on unused and undamaged items within 30 days of receipt. Items must be in their original packaging with all tags attached.

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2. Non-Returnable Items:
Certain items cannot be returned, including:

• Customized or personalized products

• Sale items (unless specified)

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3. How to Initiate a Return:
To initiate a return, please contact us at cleyvaluesvip10@gmail.com with your order number and reason for return.

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4. Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.

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5. Refund Process:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

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6. Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

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7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and issue a full refund or replacement.

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8. Customer Support:
For any questions regarding returns or refunds, please reach out to us at cleyvaluesvip10@gmail.com.